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Ombudsman
The primary goal of the Ombudsman is to open a positive dialog with families to allow them an informal venue to address concerns.
The Ombudsman is:
- Interested in fairness with which services are provided to people with disabilities by the local MRDD system
- Willing to listen and offer guidance about problems people have with services provided or paid for by the MRDD Program
- Able to hear complaints and questions from people who use services, from family members, or from other citizens
- Independent of any operational part of the MRDD Program
The Ombudsman can:
- Look into complaints to seek informal resolution, when the people complaining don't want to pursue formal methods
- Advise people about how to use formal complaint or appeal processes
- Make suggestions to the MRDD Program or any of its affiliated organizations about possible resolutions of complaints-especially those that involve policies, procedures, or practices that may result in unfair treatment
To speak with the Ombudsman, call 330-339-9573 or email us.